KazePay User Terms & Conditions - KazePay Spend Crypto With Ease

Effective Date: July 01, 2023
Last Updated: May 12, 2026

These User Terms and Conditions (“Terms”) govern your access to and use of the KazePay platform, including the KazePay website, mobile application, wallet, card products, virtual cards, physical cards, digital asset top-up services, card spending features, and related services provided under the KazePay brand (“Services”).

Please read these Terms carefully before using the Services.

By registering for, accessing, activating, funding, or using any KazePay Services, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms, together with any applicable product-specific terms, fee schedules, risk policies, privacy policies, card program rules, issuer terms, and notices published or communicated by KazePay from time to time.

If you do not agree to these Terms, you must immediately stop using the Services.

1. Definitions

For the purposes of these Terms:

“KazePay”, “Company”, “we”, “our”, or “us” refers to the KazePay platform, its operating entities, affiliated entities, service providers, and authorized representatives involved in providing the Services.
“User”, “you”, or “your” refers to any individual or entity that registers for, accesses, or uses the Services.
“Account” refers to your registered KazePay account, including any wallet, card account, profile, balance, transaction history, or related account features made available to you.
“Card” refers to any virtual card, physical card, prepaid card, stored-value card, business card, payment card, or related payment instrument made available through KazePay.
“Issuer” refers to the licensed financial institution, card issuer, banking partner, electronic money institution, BIN sponsor, or regulated partner responsible for issuing or supporting a Card.
“Card Network” refers to any payment card network, including but not limited to Visa, Mastercard, or any other payment scheme applicable to a Card.
“Processor” refers to any technical, payment, transaction processing, fraud monitoring, or infrastructure provider involved in supporting the Services.
“Supported Assets” refers to digital assets, cryptocurrencies, stablecoins, fiat currencies, stored-value balances, or any other asset supported by KazePay from time to time.
“Available Balance” refers to the amount shown as available for spending, withdrawal, transfer, or use, subject to pending transactions, fees, holds, reserves, freezes, chargebacks, compliance reviews, technical delays, or other restrictions.
“Prohibited Activities” refers to activities prohibited under these Terms, applicable law, card network rules, issuer policies, compliance requirements, or KazePay’s internal risk policies.

2. Scope of These Terms

These Terms apply to users who access and use KazePay’s own platform, including KazePay-issued or KazePay-accessed wallet and card services.

These Terms do not govern any separate business, merchant, API, white-label, reseller, enterprise, or partner-specific arrangement unless expressly stated.

Certain Cards, wallets, top-up methods, features, campaigns, or services may be subject to additional product-specific terms, fee schedules, card program terms, issuer rules, or risk notices.

If there is any inconsistency between these Terms and any product-specific terms, the product-specific terms shall apply only to the relevant product or service.

3. KazePay’s Role

KazePay operates as a fintech platform that provides access to wallet, digital asset top-up, card, payment, and related financial technology services.

KazePay is not a bank, deposit-taking institution, card network, merchant acquirer, or the issuer of all Cards unless expressly stated.

Cards, stored-value services, settlement, custody, compliance screening, transaction authorization, refunds, chargebacks, and payment processing may be provided, supported, approved, or controlled by third-party issuers, banks, custodians, processors, card networks, compliance vendors, liquidity providers, or other service providers.

You acknowledge that certain decisions may be made by third parties and may be outside KazePay’s direct control, including but not limited to:

card approval or rejection;
transaction approval or decline;
merchant acceptance;
card suspension or termination;
compliance review;
refund processing;
chargeback outcome;
card network dispute decision;
issuer policy changes;
wallet or card feature availability;
digital wallet approval or rejection.

KazePay may assist in coordinating such matters but does not guarantee that any third-party provider will approve, process, reverse, refund, or accept any transaction, Card, account, or request.

4. No Investment, No Yield and No Fiduciary Relationship

KazePay Services are intended solely for payment, spending, settlement, stored-value, wallet, card access, and related financial technology purposes.

KazePay does not provide investment advice, financial advice, tax advice, legal advice, brokerage services, portfolio management, fiduciary services, securities services, deposit products, lending products, interest-bearing accounts, or guaranteed return products.

No Supported Asset, Account balance, Wallet balance, Card balance, stored-value balance, reward, cashback, rebate, campaign benefit, or Service offered by KazePay should be interpreted as an investment product, securities product, savings product, deposit product, yield-generating product, or profit-making opportunity.

No yield, profit, return, appreciation, income, interest, or investment performance is guaranteed by KazePay in connection with any Supported Asset, Account, Wallet, Card, balance, transaction, or Service.

You are solely responsible for evaluating the risks of holding, transferring, converting, or using any Supported Asset.

Nothing in these Terms or in your use of the Services creates any fiduciary, trustee, advisory, agency, partnership, employment, joint venture, representative, or special relationship between KazePay and you.

KazePay does not act as your financial adviser, investment adviser, tax adviser, legal adviser, broker, trustee, agent, or fiduciary.

5. Eligibility

To use the Services, you must:

be at least 18 years old or the legal age required in your jurisdiction;
have full legal capacity to enter into these Terms;
provide true, accurate, complete, and up-to-date information;
use the Services only for lawful purposes;
not be located in, resident in, incorporated in, or acting on behalf of any restricted or prohibited jurisdiction;
not be subject to any sanctions, watchlist, enforcement action, or regulatory restriction;
not use the Services on behalf of another person unless expressly approved by KazePay;
comply with all applicable laws, regulations, card network rules, issuer requirements, and KazePay policies.

KazePay may refuse, restrict, suspend, or terminate access to the Services at its sole discretion, including where eligibility requirements are not met or cannot be verified.

6. Account Registration

To use certain Services, you may be required to register an Account and provide information requested by KazePay.

You agree that all information provided to KazePay must be accurate, complete, and not misleading.

You must promptly update your Account information if there are any changes, including changes to your name, address, nationality, contact information, beneficial ownership, source of funds, tax status, or any other information requested by KazePay.

KazePay may reject or delay registration if:

information is incomplete;
documents cannot be verified;
identity verification fails;
fraud or suspicious activity is detected;
your jurisdiction is unsupported;
issuer or compliance requirements are not satisfied;
KazePay determines that onboarding you may create legal, regulatory, operational, reputational, or financial risk.

7. Identity Verification, KYC and Compliance Reviews

KazePay may require you to complete identity verification, know-your-customer checks, enhanced due diligence, sanctions screening, fraud screening, transaction monitoring, source-of-funds checks, or other compliance procedures.

KazePay may request information or documents including but not limited to:

government-issued identification;
proof of address;
selfie or biometric verification;
phone number and email verification;
nationality and residency information;
source of funds;
source of wealth;
employment or business information;
transaction explanations;
wallet ownership proof;
corporate documents, where applicable;
supporting documents for specific transactions.

KazePay may conduct initial, periodic, ongoing, or event-triggered reviews at any time.

Failure to provide requested information within the required timeframe may result in:

delayed onboarding;
transaction delay;
wallet restriction;
card suspension;
balance freeze;
rejected top-up;
withdrawal delay;
service limitation;
card closure;
Account termination.

KazePay is not liable for any loss, delay, failed transaction, price movement, opportunity loss, or inconvenience arising from compliance reviews, verification delays, or failure to provide requested information.

8. Account Security and User Responsibility

You are responsible for maintaining the security of your Account, devices, login credentials, passwords, PINs, OTPs, two-factor authentication, email account, phone number, wallet address, recovery credentials, and any other authentication method used to access the Services.

You must not:

share your login credentials with any person;
allow another person to use your Account or Card;
sell, rent, transfer, or lend your Account or Card;
use your Account for third-party transactions without approval;
store credentials insecurely;
use compromised devices;
bypass security features;
attempt unauthorized access to the platform.

You are responsible for all activity conducted through your Account, whether authorized by you or resulting from your failure to secure your credentials, device, email, phone number, or authentication tools.

You must immediately notify KazePay if you suspect:

unauthorized access;
loss of card;
theft of card;
leaked credentials;
suspicious transaction;
SIM swap;
phishing attack;
malware infection;
unauthorized change of Account information.

KazePay may suspend your Account or Card where we suspect unauthorized access, security compromise, fraud, or other risk.

9. Card Application and Approval

KazePay may provide access to different Card products from time to time.

Card approval is not guaranteed.

A Card application may be approved, rejected, delayed, suspended, or cancelled based on:

issuer approval;
KYC or compliance status;
user jurisdiction;
card availability;
BIN availability;
card program restrictions;
risk assessment;
transaction history;
sanctions screening;
regulatory requirements;
internal policy;
third-party provider decision.

KazePay is not required to provide a reason for rejecting or delaying any Card application, where such disclosure is restricted by law, compliance policy, issuer policy, fraud prevention obligations, or security concerns.

10. Card Issuance, Activation and Validity

Cards may be issued as virtual cards, physical cards, prepaid cards, stored-value cards, business cards, or other payment instruments depending on product availability.

You may be required to activate your Card before use.

A Card may have:

issuance fees;
activation requirements;
expiry date;
card limits;
transaction limits;
geographic restrictions;
MCC restrictions;
merchant restrictions;
digital wallet restrictions;
top-up requirements;
minimum or maximum balance requirements;
verification requirements;
inactivity rules.

Physical Cards remain the property of the relevant issuer, card program, or authorized provider where applicable.

KazePay may refuse to activate, renew, replace, or reissue a Card where required for compliance, risk, operational, issuer, card network, or regulatory reasons.

11. Card Replacement, Migration and Program Changes

KazePay may change, migrate, replace, suspend, discontinue, or terminate any Card product, BIN, issuer arrangement, program, feature, or supported service at any time.

Such changes may occur due to:

issuer policy changes;
card network requirements;
regulatory requirements;
compliance obligations;
technical upgrades;
risk-control measures;
business decisions;
product discontinuation;
maintenance;
program termination;
sanctions or jurisdictional changes.

Replacement or migrated Cards may have different:

card numbers;
expiry dates;
BINs;
issuers;
fees;
spending limits;
merchant acceptance;
digital wallet availability;
supported countries;
top-up methods;
compliance requirements;
restrictions.

You are responsible for updating any saved Card details with merchants, subscription platforms, digital wallets, or payment services after a Card is replaced or migrated.

KazePay is not liable for failed recurring payments, cancelled subscriptions, merchant penalties, service interruptions, or declined transactions resulting from card replacement, migration, suspension, or program changes.

KazePay does not guarantee the continued availability, continuity, duration, renewal, or uninterrupted operation of any Card program, issuer relationship, BIN sponsorship, Card product, payment feature, digital wallet integration, blockchain integration, Supported Asset, top-up method, settlement channel, or supported Service.

Any Card program, BIN, issuer arrangement, payment feature, blockchain network, Supported Asset, or Service may be modified, suspended, restricted, migrated, replaced, discontinued, or terminated at any time due to issuer decisions, card network rules, regulatory requirements, compliance obligations, banking restrictions, operational needs, technical limitations, commercial decisions, or risk-control reasons.

KazePay shall not be liable for any loss, inconvenience, failed transaction, discontinued feature, merchant rejection, migration impact, or reduced functionality resulting from such changes.

12. Card Limits and Restrictions

Cards may be subject to limits, including but not limited to:

single transaction limits;
daily spending limits;
monthly spending limits;
top-up limits;
withdrawal limits;
merchant category limits;
geographic limits;
velocity limits;
balance limits;
transaction count limits;
risk-based limits.

KazePay, the issuer, processor, card network, or relevant provider may change limits at any time without prior notice where required for security, compliance, risk, operational, issuer, or regulatory reasons.

A displayed limit does not guarantee that every transaction within that limit will be approved.

Transactions may still be declined due to merchant restrictions, issuer risk controls, insufficient balance, compliance monitoring, card network rules, or technical reasons.

13. Merchant Acceptance

KazePay does not guarantee that any Card will be accepted by all merchants, platforms, countries, terminals, websites, online stores, subscription platforms, digital wallets, payment gateways, or merchant categories.

Merchant acceptance may depend on factors outside KazePay’s control, including:

merchant acquirer policy;
card network rules;
issuer authorization settings;
MCC restrictions;
merchant location;
merchant risk profile;
transaction amount;
transaction currency;
verification level;
card program configuration;
fraud monitoring;
sanctions screening;
available balance;
technical connectivity;
digital wallet tokenization status;
regulatory restrictions.

A successful transaction with one merchant, country, platform, payment method, or transaction type does not guarantee that future transactions with the same or similar merchant, country, platform, payment method, or transaction type will be approved.

KazePay shall not be liable for any failed purchase, cancelled order, merchant penalty, travel disruption, lost opportunity, price change, loss of access, business interruption, or inconvenience arising from declined, blocked, delayed, reversed, or unsuccessful transactions.

14. Transaction Authorization

When you use your Card, you authorize the transaction amount, applicable fees, foreign exchange charges, network charges, merchant charges, issuer charges, and any other applicable costs to be deducted from your Available Balance or Account.

A transaction may be authorized immediately, partially authorized, declined, reversed, settled later, adjusted, or completed after a delay.

Some merchants may place authorization holds, pre-authorizations, deposits, or temporary holds for an amount greater than the final transaction amount.

This may occur with merchants including but not limited to:

hotels;
car rentals;
fuel stations;
transport operators;
restaurants;
online platforms;
subscription services;
travel merchants;
e-commerce platforms.

A pre-authorization or hold may reduce your Available Balance until released by the merchant, acquirer, issuer, or card network.

KazePay does not control the timing of merchant hold releases.

15. Failed Transactions, Declines and Authorization Requests

Failed, declined, reversed, retried, incomplete, or unsuccessful transactions may still generate authorization requests, processor costs, issuer charges, network fees, risk-control triggers, or other applicable charges.

Transactions may fail or be declined for reasons including but not limited to:

insufficient balance;
wrong card details;
wrong PIN;
expired card;
blocked merchant;
restricted MCC;
unsupported country;
unsupported transaction type;
issuer risk control;
merchant acquirer rejection;
suspected fraud;
sanctions screening;
compliance review;
repeated retry attempts;
network timeout;
technical error;
digital wallet failure;
card program restriction.

You are responsible for ensuring sufficient balance before initiating transactions.

You are also responsible for avoiding repeated failed attempts, excessive retries, or abnormal transaction behavior.

KazePay may impose decline-related fees, authorization fees, risk-control charges, restrictions, card suspension, card closure, or Account limitations where excessive failed transactions, insufficient balance attempts, repeated subscription retries, suspected abuse, or high decline rates are detected.

16. Decline Rate and Risk-Control Charges

KazePay, the issuer, card network, processor, or relevant provider may monitor failed transactions and decline rates.

Where your transaction behavior results in excessive failed transactions, high declined amounts, repeated authorization failures, insufficient balance attempts, or abnormal retry patterns, KazePay may take action including but not limited to:

issuing warnings;
charging applicable decline fees;
charging authorization fees;
reducing limits;
restricting certain merchants;
suspending Card usage;
freezing the Card;
closing the Card;
restricting the Account;
requiring additional verification;
terminating access to the Services.

Decline-related fees and risk-control charges may apply even if the transaction is not successfully completed.

You acknowledge that such fees may arise from issuer, processor, network, or program-level costs and are not necessarily dependent on whether the merchant successfully completes the sale.

17. Recurring Payments and Subscriptions

If you bind your Card to a merchant, subscription service, membership platform, app store, online marketplace, digital wallet, or recurring payment arrangement, you are responsible for managing, cancelling, updating, or removing that Card from the relevant merchant or platform.

Freezing, suspending, closing, replacing, or deleting a Card within KazePay may not automatically cancel recurring payments or merchant authorization attempts.

Merchants may continue to retry payment authorization after a Card is frozen, suspended, replaced, closed, expired, or has insufficient balance.

Such authorization attempts may result in failed transaction fees, authorization fees, decline fees, negative balance, risk-control action, or other applicable charges.

KazePay is not responsible for subscription fees, merchant retries, service renewals, penalties, or failed cancellation requests where you fail to cancel or remove the Card directly with the merchant.

18. Offline Transactions, Delayed Clearing and Negative Balances

Certain merchants may submit transactions after authorization, with delayed settlement, or without real-time balance confirmation. This may include but is not limited to:

hotels;
transport operators;
toll operators;
airlines;
car rental companies;
offline terminals;
subscription merchants;
merchants using delayed clearing;
merchants submitting force-post transactions.

Such transactions may be settled after the Card has been frozen, suspended, closed, replaced, expired, or has insufficient balance.

You remain responsible for all valid transactions, fees, and negative balances arising from your Card use.

If your Account, Wallet, or Card balance becomes negative, KazePay may recover the negative amount by:

deducting from your wallet balance;
deducting from future top-ups;
deducting from refunds;
deducting from incoming transfers;
deducting from any amount owed to you;
restricting your Account;
suspending or closing your Card;
requiring immediate repayment.

KazePay may refuse further Services until the negative balance is fully settled.

19. Refunds and Merchant Reversals

Refunds are initiated by merchants and are subject to merchant policy, merchant acquirer processing, issuer processing, card network rules, and settlement timelines.

KazePay does not control whether a merchant approves a refund.

KazePay also does not guarantee the timing of any refund after it has been initiated by the merchant.

Refunds may take several business days or longer to appear in your Account or Card balance. In some cases, refunds may take approximately 7 to 30 business days or longer, depending on the merchant, acquirer, issuer, card network, processing partner, or compliance review.

If a refund is delayed, you may be required to provide supporting documents, including:

merchant refund confirmation;
receipt;
transaction reference;
email confirmation;
cancellation proof;
screenshots;
merchant communication records;
card statement or transaction record.

KazePay is not liable for merchant refusal, merchant delay, acquirer delay, issuer delay, incorrect merchant processing, or card network processing timelines.

20. Chargebacks and Transaction Disputes

If you have a dispute with a merchant, including non-delivery of goods or services, incorrect amount, duplicate charge, cancelled order, refund delay, unauthorized merchant charge, or dissatisfaction with goods or services, you should first attempt to resolve the issue directly with the merchant.

KazePay may assist in submitting a chargeback or transaction dispute where available under the relevant card program.

However, chargebacks are subject to:

card network rules;
issuer rules;
merchant acquirer rules;
evidence requirements;
dispute timelines;
merchant response;
final determination by the relevant dispute authority.

KazePay does not guarantee that any chargeback, refund, reversal, or transaction dispute will be successful.

You may be required to provide supporting evidence including but not limited to:

receipts;
invoices;
order confirmation;
delivery proof;
merchant communication;
cancellation confirmation;
refund confirmation;
screenshots;
proof of unauthorized transaction;
police report where applicable;
identity verification documents;
any other documents requested by KazePay, the issuer, processor, or card network.

A chargeback processing fee of USD 35 per dispute shall be borne by the User.

This chargeback fee may apply for submitting, processing, reviewing, investigating, or handling the dispute, regardless of whether the dispute is successful, rejected, withdrawn, reversed, or unresolved, unless otherwise required by applicable law or expressly waived by KazePay.

KazePay may deduct the chargeback fee from your Account balance, Card balance, Wallet balance, future top-up, refund, incoming transfer, or any amount owed to you.

KazePay may refuse to submit or continue a dispute where:

the claim is unsupported;
documents are incomplete;
the dispute is submitted after the applicable deadline;
the transaction appears valid;
the Card was used by you or with your authorization;
the issue should be resolved directly with the merchant;
the claim involves buyer’s remorse;
the goods or services were delivered;
the subscription was not cancelled by you;
the dispute appears abusive, fraudulent, duplicated, misleading, or made in bad faith.

False, abusive, or fraudulent chargeback claims may result in Account suspension, Card closure, loss of access to Services, reporting to relevant parties, or other legal or compliance action.

21. Unauthorized Transactions

You must notify KazePay immediately if you believe a transaction was unauthorized.

KazePay may investigate unauthorized transaction claims, but approval of any refund, reversal, chargeback, or compensation is not guaranteed.

KazePay may reject unauthorized transaction claims where:

you shared your Card, OTP, PIN, login credentials, device, or Account access;
your device or email was compromised due to negligence;
you failed to notify KazePay promptly;
the transaction was authenticated;
the transaction was performed using your credentials, device, digital wallet, or security verification;
evidence suggests the transaction was authorized by you or someone you allowed to use your Account or Card;
the claim is inconsistent, unsupported, false, or misleading.

You are responsible for losses arising from your failure to secure your Account, device, credentials, Card, PIN, OTP, or authentication method.

22. Digital Wallets

Some Cards may be eligible for use with third-party digital wallets, including but not limited to Apple Pay, Google Pay, Samsung Pay, or other supported wallet providers.

Digital wallet availability is not guaranteed and may vary depending on:

Card product;
BIN;
issuer;
card program;
user jurisdiction;
device type;
operating system;
verification status;
digital wallet provider policy;
card network tokenization availability;
risk-control settings;
technical availability.

KazePay is not responsible for the approval, rejection, suspension, tokenization failure, device restriction, removal, or performance of any Card within a third-party digital wallet.

Your use of a digital wallet is also subject to the terms, conditions, privacy policies, device requirements, and security rules of the relevant wallet provider.

The availability of Apple Pay, Google Pay, Samsung Pay, or any other digital wallet feature for one Card does not imply that the same feature will be available for any other Card.

KazePay may add, remove, suspend, restrict, or modify digital wallet support at any time.

23. Top-Ups and Supported Assets

KazePay may allow users to top up their Account, Wallet, or Card using Supported Assets.

Supported Assets may include selected cryptocurrencies, stablecoins, fiat currencies, or other supported value types as determined by KazePay from time to time.

KazePay may add, remove, suspend, or restrict any Supported Asset, blockchain network, token standard, top-up method, deposit address, or conversion method at any time.

A Supported Asset displayed on the platform at one time may not remain supported in the future.

You are solely responsible for confirming that:

the asset is supported;
the blockchain network is supported;
the deposit address is correct;
any memo, tag, reference, or additional information is correct;
the transaction amount meets minimum and maximum requirements;
you are not sending from or to a prohibited source;
the transaction complies with applicable law.

KazePay may reject, delay, freeze, return, or review any top-up where required for compliance, risk, technical, operational, or regulatory reasons.

24. Blockchain Transfers and Irreversible Transactions

Digital asset transfers are generally irreversible.

KazePay may not be able to recover assets sent:

to an incorrect wallet address;
through an unsupported blockchain network;
using an unsupported token standard;
without a required memo, tag, or reference;
to an expired or invalid address;
from a sanctioned or high-risk wallet;
from a smart contract address that cannot be processed;
in a manner inconsistent with KazePay’s instructions.

You are solely responsible for losses arising from incorrect, unsupported, incomplete, or unauthorized blockchain transfers.

KazePay may, at its discretion, attempt recovery where technically possible, but recovery is not guaranteed and may be subject to additional fees.

25. Digital Asset and Stablecoin Risk

Supported Assets may be subject to risks including but not limited to:

price volatility;
stablecoin de-pegging;
liquidity risk;
blockchain congestion;
smart contract failure;
protocol changes;
network forks;
exchange rate fluctuation;
regulatory action;
cyberattack;
issuer failure;
custodian failure;
market disruption;
transaction irreversibility.

Stablecoins are not guaranteed to maintain a one-to-one value with any fiat currency.

KazePay does not guarantee the value, stability, liquidity, convertibility, or continued support of any digital asset or stablecoin.

You acknowledge that you use digital asset-related Services at your own risk.

26. Conversion, Exchange Rates and Fees

Where conversion is required, Supported Assets may be converted into fiat currency, stored value, Card balance, or another supported unit of account for settlement or spending purposes.

Conversion may involve:

exchange rates;
spreads;
liquidity provider pricing;
network fees;
gas fees;
processor fees;
service fees;
slippage;
market movement;
minimum or maximum conversion amounts.

Exchange rates may differ from rates shown on public exchanges, market data providers, or third-party platforms.

The applicable rate may be determined by KazePay, its liquidity provider, processor, issuer, or relevant service provider at the time of processing.

Rates may change before, during, or after transaction initiation.

Once submitted or processed, a conversion may not be cancellable, reversible, or refundable unless expressly permitted by KazePay.

27. Tax Responsibility

You are solely responsible for determining, reporting, filing, withholding, and paying any taxes, duties, levies, charges, assessments, or governmental fees arising from or relating to your use of the Services.

This may include taxes or reporting obligations arising from digital asset transfers, conversions, top-ups, withdrawals, Card spending, refunds, rewards, rebates, cashback, promotions, foreign exchange, or any other transaction conducted through the Services.

KazePay does not provide tax advice and is not responsible for determining whether any tax applies to you or to any transaction.

You should consult your own independent tax adviser regarding your tax obligations in your relevant jurisdiction.

28. Wallet Balance and Availability of Funds

Balances displayed in your Account may include different balance categories, including but not limited to:

available balance;
pending balance;
card balance;
wallet balance;
reserved balance;
locked balance;
frozen balance;
unsettled balance;
refund balance;
negative balance.

The balance displayed may not always represent funds immediately available for spending, withdrawal, refund, or transfer.

Funds may be delayed, restricted, reserved, frozen, or withheld due to:

pending transactions;
pre-authorizations;
merchant holds;
refunds;
chargebacks;
compliance reviews;
fraud investigations;
issuer restrictions;
system maintenance;
blockchain confirmations;
sanctions screening;
network congestion;
negative balance recovery;
legal or regulatory obligations.

KazePay is not liable for losses arising from delayed or unavailable balance caused by any of the above circumstances.

29. Custody and Safeguarding

Funds, digital assets, stored value, or fiat balances associated with the Services may be held, safeguarded, processed, converted, or settled by KazePay, its affiliated entities, custodians, issuers, banks, electronic money institutions, payment institutions, liquidity providers, or other service providers.

KazePay is not a bank and does not provide deposit insurance unless expressly stated by the relevant regulated provider.

Balances held through the Services may not be protected by any deposit protection, investor compensation, or government insurance scheme unless expressly stated.

You acknowledge that custody, safeguarding, settlement, and processing arrangements may vary by product, jurisdiction, asset type, provider, and card program.

30. Withdrawals and Transfers

KazePay may allow withdrawals, transfers, card balance movements, or wallet movements subject to product availability, verification status, fees, limits, risk controls, technical availability, and compliance review.

Withdrawals or transfers may be delayed, rejected, frozen, reversed, or reviewed where:

information is incomplete;
compliance review is required;
risk indicators are detected;
blockchain network congestion occurs;
destination address is unsupported;
issuer or provider approval is required;
Account is restricted;
balance is unavailable;
legal or regulatory obligations apply.

KazePay does not guarantee instant withdrawals or transfers unless expressly stated.

31. Fees and Charges

You agree to pay all applicable fees and charges relating to the Services, including but not limited to:

card issuance fees;
physical card fees;
virtual card fees;
replacement fees;
activation fees;
top-up fees;
recharge fees;
transaction fees;
foreign exchange fees;
conversion fees;
network fees;
gas fees;
decline fees;
authorization fees;
refund processing fees;
chargeback fees;
inactivity fees;
account maintenance fees;
withdrawal fees;
administrative fees;
risk-control fees.

KazePay may revise fees at any time.

Updated fee schedules may be published through the platform, website, application, official communication channel, or other notice method.

Continued use of the Services after fee updates constitutes acceptance of the updated fees.

Fees may be deducted from your Account balance, Card balance, Wallet balance, top-up amount, refund, incoming transfer, or any amount owed to you.

32. Erroneous Credits and Balance Corrections

KazePay may reverse, deduct, reclaim, offset, adjust, or correct any balance, reward, rebate, cashback, refund, credit, top-up, transaction, promotional benefit, or other amount credited to your Account, Wallet, Card, or balance in error.

This may include errors caused by system issues, duplicate processing, incorrect pricing, incorrect exchange rates, mistaken refunds, duplicate rewards, merchant reversals, technical failures, operational mistakes, provider errors, or any other incorrect credit.

You must notify KazePay immediately if you become aware of any incorrect, duplicate, or erroneous credit.

You are not entitled to retain or use any amount credited to you in error. If you spend, withdraw, transfer, or otherwise use any amount credited in error, you remain liable to repay such amount to KazePay.

KazePay may recover erroneous credits from your existing balance, future top-ups, refunds, incoming transfers, rewards, rebates, cashback, or any other amount owed to you.

33. Inactivity and Dormant Accounts

KazePay may treat an Account, Wallet, or Card as inactive or dormant if there is no meaningful activity for a period determined by KazePay or the relevant issuer.

KazePay may apply inactivity fees, maintenance fees, restrictions, card closure, balance review, or other actions in accordance with applicable product terms, fee schedules, issuer rules, or regulatory requirements.

KazePay may notify you before taking action where required or where reasonably practicable.

However, immediate action may be taken where required by issuer policy, compliance requirements, risk controls, or applicable law.

34. Prohibited Activities

You must not use the Services for any unlawful, fraudulent, abusive, deceptive, high-risk, or prohibited purpose.

Prohibited Activities include but are not limited to:

money laundering;
terrorism financing;
sanctions evasion;
fraud;
scams;
phishing;
identity theft;
unauthorized money transmission;
illegal gambling;
prohibited gaming;
counterfeit goods;
illegal goods or services;
narcotics;
weapons;
human trafficking;
sexual exploitation;
ransomware;
darknet market activity;
stolen payment instruments;
stolen credentials;
suspicious transaction cycling;
cash-out abuse;
promotion abuse;
reward abuse;
artificial transaction activity;
third-party payment processing without approval;
use on behalf of undisclosed third parties;
transactions designed to bypass limits;
merchant category abuse;
any activity violating applicable law, issuer rules, card network rules, or KazePay risk policy.

KazePay reserves the right to determine whether activity is prohibited, suspicious, abusive, or high-risk.

35. Restricted Jurisdictions, Sanctions and MCC Restrictions

KazePay may restrict access to the Services based on jurisdiction, nationality, residency, sanctions status, regulatory requirements, issuer policy, or risk assessment.

Service availability may vary by jurisdiction and may change at any time without prior notice due to regulatory requirements, issuer requirements, banking restrictions, sanctions obligations, compliance rules, operational limitations, card network requirements, or KazePay’s internal risk policies.

The availability of any Service, Card, wallet function, top-up method, blockchain network, Supported Asset, merchant category, or payment feature in one country or region does not guarantee availability in any other country or region.

KazePay may restrict, suspend, withdraw, or discontinue access to any Service in any jurisdiction at any time where required or considered appropriate for legal, regulatory, compliance, issuer, banking, operational, or risk-control reasons.

You must not use the Services if you are located in, resident in, incorporated in, controlled from, or acting on behalf of any prohibited jurisdiction, sanctioned country, sanctioned entity, or sanctioned individual.

KazePay may also block or restrict transactions involving certain merchants, merchant categories, MCCs, industries, platforms, countries, or transaction types.

Restricted or high-risk categories may include but are not limited to:

gambling;
gaming where restricted;
quasi-cash;
money services;
securities or investment products;
cryptocurrency exchanges where restricted;
adult services;
illegal goods;
narcotics;
weapons;
counterfeit goods;
sanctioned merchants;
government-related payments where restricted;
high-risk digital goods;
financial services;
merchants restricted by issuer, acquirer, card network, regulator, or KazePay.

KazePay may update restricted jurisdictions, MCCs, merchants, and activities at any time without prior notice where required for compliance, risk, issuer, card network, or regulatory reasons.

36. Transaction Monitoring and Risk Controls

KazePay, its issuers, processors, card networks, compliance vendors, and service providers may monitor Accounts, Cards, wallets, top-ups, transactions, devices, IP addresses, blockchain addresses, and activity patterns.

Monitoring may be conducted for purposes including:

AML compliance;
sanctions screening;
fraud prevention;
risk management;
transaction security;
issuer compliance;
card network compliance;
regulatory obligations;
suspicious activity reporting;
service integrity.

KazePay may take action including but not limited to:

rejecting transactions;
delaying top-ups;
freezing balances;
restricting withdrawals;
suspending Cards;
blocking merchants;
limiting functionality;
requesting documents;
reversing transactions where permitted;
closing Cards;
terminating Accounts;
reporting suspicious activity.

KazePay may take such action without prior notice where permitted by law or where prior notice may compromise security, compliance, investigation, or risk-control objectives.

37. Account Suspension, Freezing and Termination

KazePay may immediately suspend, freeze, restrict, terminate, or close your Account, Wallet, Card, balance, transaction, or access to Services if:

suspicious activity is detected;
fraud is suspected;
compliance concerns arise;
sanctions risk is identified;
legal or regulatory obligations require action;
issuer or card network requires action;
risk exposure increases;
information provided is false or incomplete;
you breach these Terms;
you fail to provide requested documents;
your Account is inactive;
your Card is misused;
you engage in Prohibited Activities;
continued service may create legal, financial, reputational, operational, or regulatory risk.

Remaining balances may be withheld, frozen, returned, deducted, or transferred subject to compliance review, applicable law, fees, negative balances, chargebacks, refunds, investigations, and issuer requirements.

KazePay may not be able to provide detailed reasons for suspension, freezing, or termination where disclosure is restricted by law, issuer policy, fraud prevention rules, or security concerns.

38. Disclosure to Authorities and Third Parties

KazePay may collect, use, store, process, transfer, and disclose your information, Account records, transaction history, device information, IP logs, blockchain wallet information, identity documents, and related data to:

law enforcement agencies;
regulators;
courts;
government authorities;
financial intelligence units;
card issuers;
banks;
custodians;
processors;
card networks;
compliance vendors;
fraud prevention providers;
auditors;
legal advisers;
service providers;
affiliated entities.

Such disclosure may occur where required or permitted by:

applicable law;
court order;
regulatory request;
compliance obligation;
sanctions screening;
AML review;
fraud investigation;
security concern;
issuer requirement;
card network rule;
dispute or chargeback process;
enforcement of these Terms.

Disclosures may occur across jurisdictions and may be made without prior notice where legally permitted.

39. Service Availability and Maintenance

KazePay does not guarantee uninterrupted, error-free, or real-time availability of the Services.

Services may be delayed, unavailable, suspended, interrupted, or restricted due to:

scheduled maintenance;
emergency maintenance;
issuer system maintenance;
processor downtime;
card network outage;
blockchain congestion;
wallet provider issues;
liquidity provider issues;
banking partner restrictions;
technical failures;
cyberattacks;
security incidents;
regulatory requirements;
compliance reviews;
force majeure events.

KazePay shall not be liable for losses, declined transactions, delayed top-ups, failed withdrawals, missed purchases, merchant penalties, market movements, or other consequences arising from service interruptions beyond its reasonable control.

40. Beta, Pilot and Experimental Features

KazePay may from time to time offer certain Services, features, blockchain integrations, wallet functions, card programs, digital wallet integrations, security tools, promotional functions, or other platform features on a beta, pilot, experimental, limited-release, early-access, or testing basis.

Such features may be incomplete, unstable, unavailable, delayed, restricted, incompatible, or subject to bugs, interruptions, errors, security limitations, data inaccuracies, or other issues.

You acknowledge and agree that beta, pilot, experimental, limited-release, early-access, or testing features are provided on an “as is” and “as available” basis.

KazePay may modify, suspend, restrict, withdraw, discontinue, or terminate any beta, pilot, experimental, limited-release, early-access, or testing feature at any time without prior notice and without liability.

KazePay does not guarantee that any beta, pilot, experimental, limited-release, early-access, or testing feature will become a permanent, fully supported, or commercially available Service.

41. User Communications and Notices

KazePay may communicate with you through:

platform notifications;
app notifications;
website notices;
email;
SMS;
Telegram;
support portal;
dashboard notices;
official social media channels;
other communication channels used by KazePay.

You are responsible for keeping your contact information accurate and up to date.

Notices may be deemed received once sent, published, or made available through any official KazePay communication channel.

For urgent compliance, security, issuer, risk, or operational matters, changes may take effect immediately without prior notice.

42. Promotions, Rewards and Campaigns

KazePay may offer promotions, rewards, discounts, coupons, rebates, cashback, referral benefits, or campaigns from time to time.

Such campaigns are subject to specific campaign rules, eligibility criteria, limits, timelines, and conditions.

KazePay may modify, suspend, cancel, claw back, or reject any promotion, reward, coupon, rebate, cashback, referral benefit, or campaign at any time where:

abuse is detected;
fraud is suspected;
eligibility is not met;
transactions are refunded or charged back;
system errors occur;
campaign rules are violated;
abnormal activity is detected;
required conditions are not satisfied.

KazePay’s determination of campaign eligibility, reward calculation, and abuse shall be final unless otherwise required by law.

43. Intellectual Property

All trademarks, logos, software, systems, designs, interfaces, content, data, graphics, trade names, service names, platform materials, and intellectual property relating to KazePay remain the property of KazePay, its affiliates, licensors, or service providers.

You may not:

copy;
reproduce;
modify;
distribute;
resell;
reverse engineer;
scrape;
exploit;
create derivative works from;
misuse KazePay intellectual property without prior written consent.

Use of the Services does not grant you ownership of any KazePay intellectual property.

44. Privacy and Data Protection

KazePay collects, uses, stores, processes, transfers, and shares personal data in accordance with its Privacy Policy and applicable laws.

You acknowledge that third-party providers, issuers, banks, custodians, processors, compliance vendors, fraud prevention providers, card networks, and service providers may process your data for purposes including:

identity verification;
transaction processing;
card issuance;
compliance screening;
fraud prevention;
risk monitoring;
customer support;
dispute handling;
legal compliance;
service improvement.

Your data may be transferred, stored, or processed across jurisdictions where KazePay or its service providers operate.

45. Limitation of Liability

To the maximum extent permitted by law, KazePay shall not be liable for:

indirect losses;
consequential losses;
special damages;
punitive damages;
lost profits;
loss of business;
loss of opportunity;
loss of goodwill;
business interruption;
market movement;
token price fluctuation;
stablecoin de-pegging;
blockchain congestion;
failed transactions;
declined transactions;
merchant refusal;
issuer restrictions;
card network rules;
processor outages;
unauthorized access caused by user negligence;
incorrect wallet transfers;
unsupported asset transfers;
service interruptions beyond KazePay’s reasonable control.

KazePay’s total aggregate liability to you shall not exceed the fees paid by you directly to KazePay for the relevant Services during the twelve months immediately preceding the event giving rise to the claim, unless otherwise required by applicable law.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

46. Indemnification

You agree to indemnify and hold harmless KazePay, its affiliates, issuers, processors, custodians, banks, card networks, officers, directors, employees, agents, contractors, and service providers from and against any claims, losses, damages, liabilities, penalties, fines, costs, or expenses arising from:

your breach of these Terms;
your misuse of the Services;
your violation of applicable law;
your Prohibited Activities;
your fraud, negligence, or misconduct;
your inaccurate or misleading information;
your unauthorized third-party use;
your transaction disputes;
your chargebacks;
your negative balances;
your violation of issuer, card network, or provider rules.

47. Force Majeure

KazePay shall not be liable for any delay, failure, interruption, restriction, loss, or damage caused by events beyond its reasonable control, including but not limited to:

natural disasters;
war;
terrorism;
civil unrest;
cyberattacks;
power failure;
internet outage;
blockchain failure;
banking outage;
issuer outage;
card network outage;
processor failure;
regulatory action;
government restriction;
sanctions;
pandemic;
labor dispute;
market disruption;
liquidity crisis;
third-party service failure.

48. Amendments

KazePay may amend these Terms at any time.

Updated Terms may be published on the website, application, platform, or other official communication channel.

Changes may take effect immediately where required for compliance, security, issuer, card network, regulatory, or operational reasons.

Your continued use of the Services after the updated Terms become effective constitutes acceptance of the updated Terms.

If you do not agree to the updated Terms, you must stop using the Services and, where permitted, close your Account.

49. Language

These Terms may be translated into other languages for convenience purposes.

In the event of any inconsistency, conflict, discrepancy, or ambiguity between the English version and any translated version, the English version shall prevail unless otherwise required by applicable law.

You acknowledge that you are responsible for understanding the English version of these Terms or seeking independent assistance before using the Services.

50. Governing Law and Dispute Resolution

Unless otherwise specified in any product-specific terms, issuer terms, cardholder terms, or onboarding documents, these Terms shall be governed by the laws applicable to the KazePay operating entity that provides or makes available the relevant Services to you.

The applicable KazePay operating entity may be identified during onboarding, within the relevant product interface, in product-specific terms, in issuer or cardholder terms, or through other official notices provided by KazePay.

Any dispute arising out of or in connection with these Terms, the Services, your Account, Wallet, Card, transaction, balance, or relationship with KazePay shall first be addressed through KazePay’s customer support or internal dispute resolution process.

If the dispute cannot be resolved informally, it shall be submitted to the courts or arbitration body having jurisdiction over the applicable KazePay operating entity, unless otherwise specified in applicable product-specific terms, issuer terms, cardholder terms, or mandatory law.

KazePay may seek injunctive, interim, protective, or urgent relief in any court of competent jurisdiction where necessary to protect its rights, prevent fraud, enforce compliance, recover amounts owed, or protect the integrity, security, or availability of the Services.

51. Survival

Any provisions of these Terms that by their nature should survive termination shall continue to apply after your Account, Card, or access to the Services is suspended, closed, terminated, or discontinued.

Such provisions include but are not limited to:

fees owed;
negative balances;
chargeback obligations;
indemnification;
limitation of liability;
dispute resolution;
data disclosure;
intellectual property;
compliance obligations;
transaction monitoring;
outstanding investigations.

52. Contact Information

For enquiries, compliance matters, transaction disputes, or support requests, please contact:

KazePay Support Team
Email: [email protected]
Website: https://www.kazepay.com

53. User Acknowledgement

By registering for, accessing, activating, funding, or using any KazePay Service, you acknowledge and agree that:

you have read and understood these Terms;
you agree to be bound by these Terms;
KazePay is not a bank and does not guarantee deposit insurance unless expressly stated;
KazePay does not provide investment, yield, brokerage, fiduciary, tax, legal, or financial advisory services;
no yield, profit, return, appreciation, income, interest, or investment performance is guaranteed;
Cards may be subject to issuer, card network, merchant, acquirer, processor, digital wallet provider, and regulatory restrictions;
merchant acceptance and service availability by country are not guaranteed;
Card programs, issuer relationships, BIN sponsorships, blockchain integrations, Supported Assets, top-up methods, digital wallet integrations, and payment features may be changed, suspended, migrated, replaced, or discontinued;
failed transactions may result in fees or risk-control actions;
chargeback processing is not guaranteed and the USD 35 chargeback fee shall be borne by you;
digital asset transfers may be irreversible;
stablecoins and cryptocurrencies carry market, liquidity, de-pegging, tax, technical, and regulatory risks;
KazePay may reverse, deduct, reclaim, offset, adjust, or correct erroneous credits or balance entries;
KazePay may suspend, freeze, restrict, or terminate Services where required for compliance, security, risk, issuer, regulatory, or operational reasons.